SERVICES

In pursuit of the best possible visitor experience, SinCera partners with the Food and Retail

teams to identify gaps in amenity services—and close them.

• Amenities Program Consulting.: A food and retail programs should reflect the institution’s mission and the needs of its visitors. We work closely with amenities team to design and refine offerings that align with institution’s brand, elevate the guest experience, and support financial goals. From a refreshed café to a complete reimagining of your amenity strategy, we bring both creativity and operational insight to every engagement.
• Site Audits & Operational Evaluations: We conduct comprehensive assessments of on-site operations—reviewing service flow, staffing, product mix, guest interaction, and financial performance. These evaluations help identify inefficiencies, uncover missed revenue opportunities, and provide a clear roadmap to operational excellence.
• Concept Ideation & Design: We help bring bold ideas to life. Our team partners with clients and operators to develop compelling, visitor-centered concepts for dining and retail spaces—blending consumer trends, brand storytelling, and operational feasibility into experiences that resonate and perform.

Beyond delivering great operations, it’s the people—on both sides of the partnership—who build

a lasting relationship.

• Organizational Dynamics & Stakeholder Alignment: Understanding your internalaudience—what we call the contributing Chorus—is essential to staying relevant and delivering exceptional results. We analyze the behaviors, motivations, and communication patterns of key stakeholders, from institutional leadership and amenity providers to frontline teams. These insights improve alignment, strengthen collaboration, and support smarter, more responsive decision-making.
• Executive Search & Behavioral Insights: We help clients identify and recruit top culinary and hospitality talent—whether you're launching a new concept or elevating an existing program. For operators, we assess your proposed unit leadership team to ensure they align with the venue’s culture and the client’s expectations. Our goal is to ensure the right people are in place to build trust, drive performance, and strengthen long-term partnerships.
• Conflict Resolution & Realignment: Strong relationships between institutions and their service providers are essential—but even solid partnerships can face challenges. Using the SinCera Chorus Index, we work to recognize and diffuse tension early—before it causes lasting damage.When change is necessary, our proven transition strategies ensure open communication, continuity, and smooth operations throughout the adjustment period..

Not everything is meant to stay the same. When change is necessary, we lead it with purpose and

precision.

• Visitor Experience Consulting: We evaluate the entire visitor journey—from arrival to exit—with a focus on how food, retail, and amenities shape engagement, flow, and satisfaction. Our approach bridges operational design with evolving guest expectations, ensuring experiences are both meaningful and memorable. And when the current experience isn’t meeting the mark, we help reimagine it—so your institution stays relevant and your visitors keep coming back. .
• RFP Consulting: The SinCera team brings decades of experience supporting food and retail programs at cultural destinations—and now we’re reshaping the traditional RFP   by making it lighter, more focused, and better aligned with long-term goals, we help institutions find the right partners for lasting impact.